The formation of group norms in computer-mediated communication (CMC) was examined among students who used email as part of a course. A network analysis of group structures revealed that (a) content and form of communication is normative, group norms defining communication patterns within groups, (b) conformity to group norms increases over time, (c) communication outside the group is governed by different social norms. Results show that norms prescribing a particular use of technology are socially constructed over time at the level of locally defined groups and also show that the influence of these norms is limited to the boundaries of the group. It is concluded that the process of social construction is restrained by social identities that become salient over the course of interaction via CMC. These findings complement experimental evidence that stresses the importance of normative influence in CMC.
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About Martin Lea
I'm a Social Psychologist who's interested in understanding how people communicate, relate and behave on the Internet, social networks, and the Web. I do independent research, write and publish, and have contributed to over 30 books on computer-mediated communication and Internet relationships. My latest project Adoption Social Media Info explores how social media networking is reshaping the lives of adoptive families. I also provide training and coaching for academics, authors, and practitioners to help them build great professional websites that showcase their projects, grow their business, and create lasting impact from their work.