The formation of group norms in computer-mediated communication (CMC) was examined among students who used email as part of a course. A network analysis of group structures revealed that (a) content and form of communication is normative, group norms defining communication patterns within groups, (b) conformity to group norms increases over time, (c) communication outside the group is governed by different social norms. Results show that norms prescribing a particular use of technology are socially constructed over time at the level of locally defined groups and also show that the influence of these norms is limited to the boundaries of the group. It is concluded that the process of social construction is restrained by social identities that become salient over the course of interaction via CMC. These findings complement experimental evidence that stresses the importance of normative influence in CMC.
- SIDE-VIEW: A social identity account of computer-supported collaborative learning
- Computer-mediated communication, deindividuation, and group decision-making
- Paralanguage and social perception in computer-mediated communication
- Social processes and group decision making: Anonymity in group decision support systems
- Deindividuation and group polarization in computer-mediated communication
- Knowing me, knowing you: Anonymity effects on social identity processes within groups
- Intergroup differentiation in computer-mediated communication: Effects of depersonalization
- Computer-mediated communication as a channel for social resistance: The strategic side of SIDE
- Panacea or panopticon? The hidden power in computer-mediated communication
- Breaching or building social barriers? SIDE effects of computer-mediated communication
About Martin Lea
I'm interested in understanding how people communicate, relate and behave on the Internet, social media, and the Web. I do independent research, write and publish, and have contributed to over 20 books. I provide training, resources and services to help people build digital resilience and optimise their Internet communication. My latest project Adoption Social Media Info explores how social media use is reshaping the lives of adoptive families.