Computer-Mediated Communication Articles – Page 2

Facing the future: Emotion communication and the presence of others in video communications

Video-mediated communication is becoming a ubiquitous feature of everyday life. This chapter considers the differences between face-to-face and video-mediated communication in terms of co-presence and considers the implications for the communication of emotion, self-disclosure, and relationship rapport. Following initial consideration of the concepts of physical presence and social presence, we describe recent studies of the … Read more

Social processes in electronic teamwork: The central issue of identity.

In this chapter we argue that issues of identity are central to understanding how communication technologies affect organizational practice. We develop this argument by first reviewing some of the dominant approaches to understanding the social psychological processes implied or held responsible for CMC effects. We highlight the common themes underpinning these approaches, and trace their … Read more

Love at first byte: Building personal relationships over computer networks

Our discussion of personal relationships and computer networks focuses on three issues of central concern in this volume. The first issue is to do with how relationship research currently privileges certain kinds of relationships while neglecting others. We describe relationships that have been observed in this new medium and identify a number of assumptions and … Read more

Video-linking emotions

How does video mediation influence communication of affective information? In the present chapter, we review the range of possible constraints associated with the video medium and consider their potential impact on transmission and co-ordination of emotions. In particular, we focus on the effects of transmission delays on interpersonal attunement. Results of a preliminary investigation of … Read more

Social Psychology of the Internet

Social psychology has a long history of researching the effects of communication technologies, such as the telephone and television, on individuals and groups. Social psychological research on the Internet has focused predominantly on text-based computer-mediated communication (CMC), such as e-mail, bulletin boards, newsgroups, conferencing, and chat. These have been compared both theoretically and empirically with … Read more

Cohesion in Online Groups

Groups are traditionally defined in terms of the interpersonal bonds that exist between group members and thus cohesion is based on the strength of those bonds. The transition of this definition of the group onto online groups leads to attempts to emulate face to face behaviour through presentation of group member pictures, video and detailed personal descriptions. However, … Read more

How social is Internet communication? A reappraisal of bandwidth and anonymity effects

The use of Internet communications has increasingly become part of our lives both at work and at home, for business and for recreation. Internet communications are augmenting and substituting for many of the interpersonal and group interactions that were previously conducted face-to-face. Surveys have repeatedly shown that electronic mail benefits business as a replacement for … Read more

Flaming in computer-mediated communication: Observations, explanations, implications

The notion that ‘uninhibited behaviour’ is associated with communicating via computer has gained a great deal of attention. One manifestation, ‘flaming’ (the hostile expression of strong emotions and feelings) has been widely reported in the research literature and commented on in the national press. Indeed, flaming has come to be regarded as symptomatic of the down-side … Read more

Constructing the networked organization: Content and context in the development of electronic communications.

This paper presents a case study of the development of electronic communications in a changing organization with the aim of studying the complex relationship between content and context in the design and implementation of technological change in communications. The development of a computer-mediated communication system was followed over a period of four years during which … Read more

Social psychological theories of computer-mediated communication: Social pain or social gain?

It is a safe bet that computer-mediated communication (CMC) features in the everyday life of those likely to be consulting this volume. Less than two decades ago this would not have been the case. The growth of the Internet has meant that CMC use has become ubiquitous in the developed world, and a marker of … Read more

Representations of the group and group processes in CSCW research: A case of premature closure?

This paper considers the extent to which the representation of the ‘group’ and ‘group processes’ in the design of CSCW and groupware[1] systems reflects some of the wider preoccupations of the computing and telecommunications communities. This is part of our larger concern, which is that activity modelers tend to represent human activities in ways that … Read more

Breakdown of personal relationships and the threat to personal identity

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The In-SIDE story: Social psychological processes affecting on-line groups

CMC provides a new paradigm for research into general deindividuation phenomena that can usefully clarify some of the complexities in earlier deindividuation research as well as test the intervening processes that deindividuating contexts supposedly activate. For example, it enables one to manipulate anonymity and identifiability independently from physical isolation and co-presence. Conceptual distinctions between different … Read more

Edited Book: “SIDE issues centre stage: Recent developments in the study of de-individuation in groups”

On SIDE: Purview, problems, prospects

Engaging in email discussion: conversational context and social identity

1. Email, Separation and Sociability Indonesia is a vast archipelago. Many of its islands are difficult to reach and suffer from poor infrastructure. For many Indonesians, email has been something of a revelation in terms of connection to the outside world and communicating within Indonesia. In recent years, email has received scant attention in HCI … Read more

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